Terms of Service

Last Updated: September 17, 2026 

These Terms of Service (“Terms”) govern your access to and use of the website, online store, products, services, Business Account features, customization services, and related services operated by ELINE GLOBAL INC. (“ELINE GLOBAL,” “we,” “us,” or “our”).

By accessing or using our website, creating an account, submitting an order, or purchasing products or services from us, you agree to these Terms and the policies incorporated into these Terms by reference.

If you are using our website or placing an order on behalf of a business, organization, or other entity, you represent that you have authority to act on behalf of that entity.

1. Company Information

The website and online store are operated by:

ELINE GLOBAL INC.
3100 Horseless Carriage Dr, Bldg 3
Norco, CA 92860-3612
United States

Customer Support: support@ai2sign.com

2. Eligibility

You must be at least 18 years old and have the legal capacity to enter into a binding agreement to create an account or place an order.

If you act on behalf of a business or organization, you represent that you have authority to bind that business or organization with respect to the applicable transaction.

3. Business Accounts

Certain website features, including account-specific or membership pricing, may only be available to customers with an approved Business Account.

Submission of a Business Account application does not guarantee approval or any particular pricing level.

ELINE GLOBAL INC. may review applications and may approve, decline, suspend, or adjust Business Account status in accordance with our Business Account & Pricing Terms.

4. Account Information

You agree to provide information that is reasonably accurate and complete when creating or maintaining an account.

You are responsible for maintaining the confidentiality of your login credentials and for activity conducted by authorized users through your account.

You may not knowingly provide account access to unauthorized third parties for the purpose of obtaining account-specific pricing or other benefits for which they have not been approved.

If you believe your account has been accessed without authorization, contact us promptly.

5. Products and Services

We offer custom and non-custom products, which may include canopies, tents, flags, table covers, printed products, accessories, and related products or services.

Product offerings, specifications, availability, customization options, and pricing may change from time to time.

6. Custom Products

Many products sold by ELINE GLOBAL INC. are custom-made according to customer specifications.

Customers may be required to provide logos, artwork, text, colors, dimensions, placement instructions, and other customization information.

Custom orders are subject to our Custom Products & Artwork Approval Policy.

7. Order Process

The custom order process may include:

1. Product selection and configuration;
2. Submission of customer and shipping information;
3. Determination of applicable shipping charges;
4. Payment of the order total;
5. Submission or preparation of artwork;
6. Preparation and review of a digital proof;
7. Customer approval of the final proof;
8. Production;
9. Shipping or local pickup.

Additional steps may apply depending on the product or order.

8. Payment

Unless different payment terms are expressly agreed to by ELINE GLOBAL INC. in writing, customers must pay 100% of the applicable order total, including applicable shipping charges and taxes, before the custom order proceeds through the order process.

Available payment methods are those displayed or otherwise offered at the time of purchase.

9. Payment Does Not Authorize Production

Payment alone does not authorize production of a custom product.

Custom production begins only after the customer provides written approval of the final proof.

10. Proof Approval

Customers are responsible for carefully reviewing the final proof before approval.

The customer should verify all applicable information, including logos, artwork, spelling, names, phone numbers, website addresses, dates, dimensions, quantities, colors, artwork placement, and other custom specifications.

Written approval may include approval through our website, email, customer account, electronic approval system, or another electronic method that creates a reasonable record of approval.

11. Effect of Final Proof Approval

Once the customer approves the final proof:

• The order is authorized for production;
• The approved design cannot be modified;
• The order cannot be cancelled; and
• Customer-supplied errors visible in the approved proof are considered accepted by the customer.

Additional details are provided in our Custom Products & Artwork Approval Policy and Return, Refund & Cancellation Policy.

12. Cancellation Before Proof Approval

A custom order may be cancelled before final proof approval.

If an order is cancelled before final proof approval, the customer is eligible for a full refund of amounts paid for the cancelled order, subject to the applicable policies.

13. Custom Product Returns

Custom products that have been correctly produced according to the customer-approved final proof and do not contain a manufacturing defect are not eligible for return or refund due to change of mind, no longer needing the product, customer-supplied errors, or other customer preference.

14. Production Errors and Manufacturing Defects

If ELINE GLOBAL INC. confirms that a product contains a manufacturing defect or was materially produced incorrectly compared with the approved final proof, applicable remedies will be provided under our Return, Refund & Cancellation Policy and Warranty Policy.

Nothing in these Terms is intended to eliminate rights or remedies that cannot lawfully be excluded.

15. Production Time

Our standard estimated production time is generally 5–7 business days after final proof approval.

Time spent preparing proofs, making revisions, communicating with the customer, or waiting for customer approval is not included in the estimated production period.

Production times are estimates unless ELINE GLOBAL INC. expressly agrees otherwise in writing.

16. Shipping

We currently provide standard shipping within the contiguous 48 United States.

We do not currently provide standard shipping to Alaska, Hawaii, Puerto Rico, other U.S. territories, or international destinations unless otherwise agreed in writing.

Shipping charges for custom products are generally determined based on the order and destination and included in the total before payment.

17. Estimated Transit Time

After production is completed and the order is transferred to the carrier, estimated standard transit time is generally 3–7 business days.

Carrier transit times are estimates and may be affected by circumstances outside our reasonable control.

18. Delivery Dates and Events

Unless ELINE GLOBAL INC. expressly provides a guaranteed delivery commitment in writing, production estimates, transit estimates, and estimated delivery dates are not guaranteed.

Providing us with a trade show, convention, wedding, festival, promotion, or other event date does not by itself create a guaranteed delivery commitment.

Customers are responsible for allowing sufficient time for proofing, production, shipping, and possible carrier delays.

19. Signature Required

Shipments may require a signature upon delivery.

Customers are responsible for providing an appropriate delivery address and arranging for an authorized recipient to accept the shipment.

If repeated delivery attempts fail and a shipment is returned to ELINE GLOBAL INC., the customer is responsible for applicable reshipping charges.

20. Shipping Address

Customers are responsible for providing complete and accurate shipping information.

The customer is responsible for additional costs resulting from incorrect, incomplete, outdated, or undeliverable address information supplied by the customer.

21. Local Pickup

Eligible orders may be available for local pickup.

Customers must wait until they receive a “Ready for Pickup” notification before arriving at the pickup location.

Local pickup orders are generally held without storage charges for 30 days after the Ready for Pickup notification.

Additional terms governing storage and unclaimed orders are contained in our Shipping & Local Pickup Policy.

22. Prices

Prices may vary according to product, configuration, quantity, Business Account level, customer pricing level, and other applicable commercial factors.

We may change prices applicable to future orders from time to time. A future price change does not automatically change the agreed price of an order that has already been accepted and paid.

23. Pricing Errors

If a clear or material pricing error results from a typographical, data-entry, system, configuration, or technical error, we may cancel the affected order and provide a full refund or notify the customer of the correct price and allow the customer to decide whether to proceed.

24. Sales Tax

Applicable sales tax will be calculated and collected where required by law based on the order, shipping or pickup location, and other applicable tax requirements.

25. Customer Artwork and Content

By submitting logos, artwork, photographs, text, trademarks, designs, or other content, you represent that you own the submitted content or have obtained the rights and permissions necessary for us to use the content to fulfill your order.

You authorize ELINE GLOBAL INC. to reproduce, resize, format, convert, modify, and otherwise process submitted content to the extent reasonably necessary to prepare proofs and manufacture the requested products.

26. Third-Party Intellectual Property

You may not submit content that unlawfully infringes another person's or organization's copyright, trademark, publicity, privacy, or other rights.

To the extent permitted by applicable law, you are responsible for claims arising from content that you submitted without the required rights or authorization.

27. Right to Refuse Content or Orders

We may refuse, suspend, or cancel an order when reasonably necessary, including when we reasonably believe that:

• Submitted content may be unlawful or infringing;
• The transaction may involve fraud or unauthorized payment activity;
• Required order information cannot reasonably be verified;
• The requested product cannot reasonably be manufactured;
• A material pricing or technical error has occurred; or
• Fulfilling the order would violate applicable law.

Any applicable refund will be handled according to the circumstances and our applicable policies.

28. Portfolio and Marketing Use

Unless a customer requests confidentiality, ELINE GLOBAL INC. may use photographs or representative images of completed products for reasonable portfolio and promotional purposes, including our website, social media, sales materials, and marketing materials.

This does not transfer ownership of customer trademarks or other customer intellectual property to ELINE GLOBAL INC.

Customers may request confidentiality by contacting support@ai2sign.com.

29. Our Website Content

Except for customer-submitted content and third-party materials, the website and its original content, including text, graphics, design elements, photographs, product information, branding, and other materials, are owned by or licensed to ELINE GLOBAL INC. and are protected by applicable intellectual property laws.

You may use the website for legitimate business and purchasing purposes. You may not reproduce, distribute, commercially exploit, or misuse our protected website content without authorization except as permitted by law.

30. Prohibited Uses

You may not use our website or services to:

• Violate applicable law;
• Commit fraud or facilitate fraudulent transactions;
• Submit content you do not have the right to use;
• Attempt unauthorized access to accounts, systems, or data;
• Introduce malicious code or interfere with website security;
• Misrepresent your identity or authority;
• Abuse Business Account pricing or account access; or
• Use the website in a manner that materially interferes with its operation or other users.

31. Third-Party Services

Our website may use or integrate services provided by third parties, including ecommerce platforms, payment processors, analytics providers, advertising platforms, shipping carriers, and other service providers.

Certain third-party services may be subject to their own terms and privacy practices.

32. Website Availability

We make reasonable efforts to maintain website availability but do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable due to maintenance, updates, technical issues, third-party service interruptions, security issues, or circumstances beyond our reasonable control.

33. Product Safety

Canopies and tents are temporary shelter products and must be appropriately assembled, secured, monitored, and used.

Customers are responsible for following applicable product instructions, warnings, venue requirements, and our Product Safety & Canopy Use Policy.

Canopies should be appropriately anchored during outdoor use and should not be left erected during unsafe severe weather conditions.

34. Warranty

Eligible products are covered by the applicable limited warranty described in our Warranty Policy.

Unless otherwise stated:

• Canopy / tent frames: 1-year limited warranty;
• Printed canopy tops / printed fabric: 90-day limited warranty; and
• Other accessories: 90-day limited warranty.

Warranty coverage is subject to the conditions and exclusions stated in our Warranty Policy.

35. Disclaimer of Warranties

Except for any express warranty provided by ELINE GLOBAL INC. and to the maximum extent permitted by applicable law, the website and related online services are provided on an “as available” basis.

Nothing in these Terms excludes or limits any warranty, representation, right, or remedy that cannot lawfully be excluded or limited.

36. Limitation of Liability

To the maximum extent permitted by applicable law, ELINE GLOBAL INC. will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of the website, products, or services when such damages may lawfully be excluded or limited.

This limitation is not intended to exclude liability that cannot lawfully be excluded, including any liability or consumer remedy that applicable law requires us to provide.

37. Customer-Caused Losses

To the extent permitted by applicable law, ELINE GLOBAL INC. is not responsible for losses resulting from customer-supplied errors, unauthorized customer artwork, incorrect shipping information, misuse, improper installation, inadequate anchoring, unauthorized modification, or other customer actions outside our reasonable control.

38. Force Majeure

ELINE GLOBAL INC. will not be responsible for reasonable delays or failure to perform caused by circumstances beyond our reasonable control, including natural disasters, severe weather, fire, power outages, transportation or carrier interruptions, government actions, labor disputes, supply-chain disruptions, or similar events.

When reasonably possible, we will make efforts to communicate material delays and resume performance once circumstances permit.

39. Payment Disputes and Chargebacks

If you believe there is a problem with an order or payment, please contact us first so that we have an opportunity to investigate and attempt to resolve the issue.

If a chargeback or payment dispute is initiated, we may provide relevant records to the applicable payment provider or financial institution, including payment records, order information, proof approvals, communications, production records, shipping records, tracking information, and delivery confirmation.

40. Privacy

Our collection and use of personal information are described in our Privacy Policy.

Additional information regarding cookies, analytics, advertising technologies, and privacy choices may be provided in our Cookie Policy or Privacy Choices notice.

41. Electronic Communications

When you place an order, create an account, or otherwise transact with us, you agree that we may send electronic communications reasonably necessary to administer the transaction, including account, payment, artwork proof, production, pickup, shipping, delivery, warranty, and customer-service communications.

Transactional communications are separate from optional marketing communications.

42. Marketing Communications

Where permitted by applicable law and based on the applicable consent or other lawful basis, we may send promotional email or text communications.

Customers may opt out of marketing communications using the unsubscribe or opt-out methods provided in those communications.

Opting out of marketing communications does not prevent us from sending transactional or service-related communications that are reasonably necessary for an account or order.

43. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, website, products, practices, or applicable requirements.

The updated version will be posted with a revised “Last Updated” date. Changes apply prospectively unless otherwise required by law.

44. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

45. No Waiver

A failure by ELINE GLOBAL INC. to enforce a provision of these Terms in one instance does not necessarily constitute a waiver of that provision or our right to enforce it in another instance.

46. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles, except to the extent that applicable law provides otherwise or grants rights that cannot be waived.

47. Dispute Resolution

If a dispute arises concerning an account, order, product, payment, or service, the customer and ELINE GLOBAL INC. are encouraged to first attempt to resolve the matter in good faith through customer service.

Please contact us at support@ai2sign.com and provide sufficient information for us to investigate the matter.

If the dispute cannot be resolved informally, either party may pursue available rights and remedies under applicable law.

48. Other Policies

These Terms should be read together with our other applicable policies, including:

• Privacy Policy;
• Shipping & Local Pickup Policy;
• Return, Refund & Cancellation Policy;
• Custom Products & Artwork Approval Policy;
• Warranty Policy;
• Business Account & Pricing Terms;
• Product Safety & Canopy Use Policy; and
• Cookie / Privacy Choices notices, where applicable.

49. Contact Information

Questions regarding these Terms may be sent to:

ELINE GLOBAL INC.
3100 Horseless Carriage Dr, Bldg 3
Norco, CA 92860-3612
United States

Email: support@ai2sign.com