Shipping & Local Pickup Policy

Last Updated: September 17, 2026 

This Shipping & Local Pickup Policy applies to orders placed with ELINE GLOBAL INC. (“ELINE GLOBAL,” “we,” “us,” or “our”). Because most of our products are custom-made, production time and shipping time are separate and should be considered when planning for an event, trade show, promotion, or other deadline.

1. Shipping Area

We currently ship within the contiguous United States (the lower 48 states).

At this time, standard shipping is not available to Alaska, Hawaii, Puerto Rico, U.S. territories, or international destinations unless ELINE GLOBAL INC. agrees otherwise in writing before an order is placed.

2. Custom Shipping Quotes

Shipping charges for custom products are quoted individually and are not based on a standard flat-rate shipping fee.

Shipping costs may vary depending on factors including:

• Product type
• Order quantity
• Package dimensions
• Package weight
• Delivery destination
• Carrier rates
• Other shipping requirements applicable to the order

Before payment is collected, ELINE GLOBAL INC. will determine the applicable shipping charge based on the order and delivery information.

The applicable shipping charge will be included in the order total, and the customer will pay the full order amount, including the quoted shipping charge, before the order proceeds through the custom order process.

3. Production Time

Our standard estimated production time is 5–7 business days.

Production time begins only after the customer has approved the final proof.

Production time does not begin on the date payment is submitted if the final proof has not yet been approved.

Time spent preparing proofs, requesting changes, communicating with the customer, or waiting for customer approval is not included in the 5–7 business day production estimate.

4. Proof Approval Required Before Production

Custom products will not enter production until the customer provides written approval of the final proof.

Customers should carefully review the final proof before approval. Once the final proof is approved, the order cannot be cancelled or modified, subject to our Return, Refund & Cancellation Policy.

5. Estimated Transit Time

After production is completed and the shipment has been transferred to the carrier, estimated transit time is generally 3–7 business days within our standard shipping area.

Transit time is separate from production time.

For example, a typical custom order may require approximately:

• 5–7 business days for production after final proof approval; plus
• 3–7 business days for estimated carrier transit.

These timeframes are estimates and are not guaranteed delivery dates.

6. Business Days

For purposes of this policy, “business days” generally means Monday through Friday, excluding applicable holidays and days on which our production operations or applicable shipping carriers are closed.

7. Estimated Delivery Dates

Production estimates, shipping estimates, tracking estimates, and estimated delivery dates are provided for planning purposes only.

Unless ELINE GLOBAL INC. expressly provides a guaranteed delivery commitment in writing, an estimated delivery date does not constitute a guaranteed delivery date.

8. Event Dates and Customer Deadlines

Customers purchasing products for trade shows, conventions, festivals, weddings, sporting events, promotions, corporate events, or other date-specific uses should place orders with sufficient time for proofing, production, shipping, and potential carrier delays.

Providing ELINE GLOBAL INC. with an event date or requested delivery date does not, by itself, create a guaranteed delivery commitment.

Unless we expressly agree in writing to a guaranteed delivery date, ELINE GLOBAL INC. does not guarantee that an order will arrive before a customer's event or other deadline.

9. Rush Orders

ELINE GLOBAL INC. does not currently offer a standard rush-production service.

Customers should plan their orders based on our normal proofing, production, and shipping timeframes.

10. Shipping Confirmation and Tracking

When tracking information is available, customers may receive shipping confirmation and tracking information after an order has been transferred to the carrier.

Tracking information is provided by the applicable carrier and may require time to update after a shipping label is created or the package is accepted by the carrier.

11. Signature Required

Shipments require a signature upon delivery unless ELINE GLOBAL INC. determines otherwise for a particular shipment.

Customers are responsible for providing a delivery address where an authorized person will be available to receive and sign for the shipment.

Customers should monitor carrier tracking information and make appropriate arrangements for delivery.

12. Failed Delivery Attempts

If a carrier is unable to complete delivery because no authorized recipient is available to sign for the shipment, the carrier may attempt redelivery, hold the shipment, or return it to the sender according to the carrier's procedures.

If a shipment is returned to ELINE GLOBAL INC. because the customer or recipient was unavailable to accept the shipment, the customer will be responsible for the additional shipping cost required to send the order again.

13. Customer Shipping Address Responsibility

Customers are responsible for providing a complete and accurate shipping address before the order is shipped.

ELINE GLOBAL INC. is not responsible for delivery problems resulting from incorrect, incomplete, outdated, or undeliverable address information provided by the customer.

If incorrect customer-provided address information results in additional carrier charges, return shipping, address correction fees, or reshipping costs, those additional costs are the customer's responsibility.

If an order is returned and must be shipped again, the customer must pay the applicable new shipping charges before reshipment.

14. Address Changes

If you discover an error in your shipping address, contact us as soon as possible at support@ai2sign.com.

If the shipment has not yet been transferred to the carrier, we will make reasonable efforts to update the address.

We cannot guarantee that an address can be changed after fulfillment or shipping processing has begun.

15. Shipping Damage or Missing Items

If a shipment arrives with visible shipping damage, damaged packaging, or missing items, the customer must contact ELINE GLOBAL INC. within 3 days after carrier tracking shows the shipment as delivered.

Please retain:

• The original packaging
• The shipping carton
• The shipping label
• The affected product
• Any damaged materials

Customers may be required to provide photographs or other documentation needed for a carrier claim.

ELINE GLOBAL INC. will assist with or submit the applicable claim to the carrier and will work with the customer based on the circumstances and the carrier's investigation.

16. Packages Marked Delivered but Not Received

If carrier tracking shows a shipment as “Delivered” but you cannot locate the package, please contact us promptly.

ELINE GLOBAL INC. will assist in requesting a carrier investigation or filing an applicable carrier claim.

A package being reported as missing after tracking shows “Delivered” does not automatically qualify for a refund, replacement, or free remake. Resolution will depend on the available information and the outcome of the carrier investigation.

17. Carrier Delays

Once an order has been transferred to the carrier, delivery may be affected by circumstances outside our reasonable control, including weather, transportation disruptions, carrier operational issues, peak shipping periods, or other events.

ELINE GLOBAL INC. will make reasonable efforts to assist customers with shipping issues, but estimated transit times are not guaranteed unless we expressly agree otherwise in writing.

18. Force Majeure

ELINE GLOBAL INC. will not be responsible for reasonable delays or failure to perform caused by circumstances beyond our reasonable control, including, without limitation, natural disasters, severe weather, fire, power outages, carrier interruptions, transportation disruptions, government actions, labor disputes, supply-chain interruptions, or similar events.

When reasonably possible, we will make efforts to communicate material delays and continue fulfillment once circumstances permit.

19. Local Pickup

Local pickup is available for eligible orders.

Customers selecting local pickup must wait until they receive a “Ready for Pickup” notification before traveling to the pickup location.

Please do not arrive to collect an order before receiving confirmation that the order is ready.

20. Local Pickup Location

Unless otherwise stated in the customer's pickup notification, the pickup location is:

ELINE GLOBAL INC.
3100 Horseless Carriage Dr, Bldg 3
Norco, CA 92860-3612
United States

Pickup instructions and any applicable pickup availability information may be provided in the Ready for Pickup notification.

21. Pickup Order Identification

For order security, customers or authorized representatives may be asked to provide the order number and reasonable identification or order verification when collecting an order.

22. Local Pickup Storage Period

Local pickup orders will be held without storage charges for 30 days from the date the Ready for Pickup notification is sent.

Customers are responsible for arranging pickup within this period.

23. Orders Not Collected Within 30 Days

If an order has not been collected within 30 days after the Ready for Pickup notification, ELINE GLOBAL INC. may contact the customer regarding collection of the order.

Orders remaining at our facility beyond the 30-day free storage period may be subject to storage charges.

Any applicable storage charge should be communicated to the customer before it is imposed. No specific storage fee is established by this policy at this time.

24. Unclaimed Pickup Orders

If a local pickup order remains unclaimed for 60 days after the Ready for Pickup notification, ELINE GLOBAL INC. may treat the order as an unclaimed or abandoned order, subject to applicable law.

We may make reasonable efforts to contact the customer before taking further action regarding an unclaimed order.

Nothing in this section is intended to permit disposal, forfeiture, or other treatment of customer property in a manner prohibited by applicable law.

25. Sales Tax

Applicable sales tax will be calculated and collected where required by law based on the order, delivery or pickup location, and other applicable tax rules.

26. Contact Us

If you have questions regarding production, shipping, tracking, delivery, or local pickup, please contact:

ELINE GLOBAL INC.
3100 Horseless Carriage Dr, Bldg 3
Norco, CA 92860-3612
United States

Email: support@ai2sign.com

Please include your order number when contacting us regarding an existing order.