Return, Refund & Cancellation Policy

Last Updated: September 17, 2026 

This Return, Refund & Cancellation Policy applies to purchases made from ELINE GLOBAL INC. (“ELINE GLOBAL,” “we,” “us,” or “our”) through our website. Because most of our products are custom-made and produced according to customer-approved artwork, special rules apply to cancellations, returns, refunds, and production-related claims.

1. Custom-Made Products

Most products sold by ELINE GLOBAL INC. are customized products produced according to customer specifications, including logos, artwork, text, colors, sizing, and other requested design elements.

Once a customer approves the final digital proof, the order is authorized for production. Custom products that have been correctly produced according to the customer-approved final proof are not eligible for return or refund due to a change of mind, no longer needing the product, incorrect information supplied by the customer, or other customer preference.

2. Cancellation Before Final Proof Approval

Customers may cancel an order before approving the final proof. If the order is cancelled before final proof approval, the customer is eligible for a full refund of amounts paid for the cancelled order.

3. Cancellation After Final Proof Approval

Once the customer provides written approval of the final proof, the order becomes final and enters the custom production process.

After final proof approval:

• The order cannot be cancelled.
• The approved design cannot be modified.
• Customer-requested changes are no longer guaranteed or accepted.
• The order is not eligible for a change-of-mind return or refund.

For purposes of this policy, written approval may include approval submitted through our website, email, or another electronic method that creates a record of the customer's approval.

4. Customer Responsibility for Final Proof

Before approving a final proof, the customer is responsible for carefully reviewing all order and design information, including, where applicable:

• Logos and artwork
• Spelling and text
• Names, phone numbers, website addresses, and dates
• Product size and dimensions
• Quantities
• Color requirements
• Artwork placement
• Other customization details

Approval of the final proof confirms that the customer has reviewed and accepted the information shown in the proof.

Errors contained in information or artwork supplied by the customer and approved in the final proof are not considered production errors by ELINE GLOBAL INC.

5. Artwork Quality

Customers are responsible for providing artwork of suitable quality for production. If submitted artwork appears to have low resolution, pixelation, blurriness, or another obvious quality issue, we may notify the customer during the proofing process.

If the customer chooses to approve the final proof after being advised of such an issue, printing or reproduction issues that result from the customer-supplied artwork are not considered manufacturing defects.

6. Reasonable Color Variations

Colors displayed on computer monitors, phones, and digital proofs may differ from colors produced on physical materials. Differences may result from screen calibration, RGB-to-CMYK conversion, printing processes, inks, materials, lighting conditions, and other production factors.

Reasonable color variations are not considered manufacturing defects and do not qualify for a refund or free reproduction.

This provision does not apply to a material production error that causes the finished product to substantially differ from the approved final proof or agreed specifications.

7. Manufacturing Defects or Production Errors

If a product contains a confirmed manufacturing defect or was produced incorrectly by ELINE GLOBAL INC. in a manner that materially differs from the customer-approved final proof, the customer may choose:

• A free remake and replacement of the affected product; or
• A refund for the affected product.

Claims involving manufacturing defects or production errors must be reported within 7 days after the carrier's tracking information shows the order as delivered.

To evaluate a claim, we may require:

• Order number
• Description of the problem
• Photographs of the affected product
• Photographs of packaging, when relevant
• Video or other reasonable supporting documentation, when necessary

Customers should retain the affected product and relevant packaging until the claim has been reviewed.

8. Shipping Damage, Missing Items, or Damaged Packages

Visible shipping damage, damaged packaging, or missing items must be reported to ELINE GLOBAL INC. within 3 days after the carrier's tracking information shows the shipment as delivered.

Customers should retain:

• The original shipping carton or packaging
• Shipping labels
• The damaged product
• Photographs showing the condition of the shipment and product

ELINE GLOBAL INC. will assist with or submit the applicable carrier claim and will work with the customer based on the circumstances and the carrier's investigation.

9. Packages Marked Delivered but Not Received

If carrier tracking shows a package as “Delivered” but the customer cannot locate the shipment, the customer should contact ELINE GLOBAL INC. promptly.

We will assist in requesting a carrier investigation or filing an applicable claim. A report of a missing package that is marked as delivered does not automatically qualify for a refund or free remake. Resolution will depend on the circumstances and available information, including the carrier's investigation.

10. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an incorrect, incomplete, or undeliverable address supplied by the customer causes a shipment to be delayed, misdelivered, returned, or otherwise requires additional transportation, the customer is responsible for resulting additional shipping charges.

If a returned order must be shipped again, the customer will be responsible for the new shipping charges.

Customers who discover an address error before the shipment has been transferred to the carrier should contact us immediately. We will make reasonable efforts to update the address, but changes cannot be guaranteed once fulfillment or shipment processing has begun.

11. Failed Delivery Due to Signature Requirement

Shipments may require a signature upon delivery. Customers are responsible for ensuring that an authorized person is available to accept and sign for the shipment.

If repeated delivery attempts fail because no authorized recipient is available and the carrier returns the shipment to ELINE GLOBAL INC., the customer will be responsible for the shipping cost required to send the order again.

12. Proofs Awaiting Customer Approval

Production does not begin until the customer approves the final proof. Production time therefore does not include time spent waiting for customer feedback or approval.

If the customer does not respond within 7 days after a proof is sent, the order may be placed on hold.

If the customer does not respond within 30 days after the proof is sent, ELINE GLOBAL INC. may cancel the order and refund amounts paid for the cancelled order to the original payment method.

13. Refund Processing

When a refund is approved under this policy, ELINE GLOBAL INC. will issue the refund to the original payment method.

After the refund is processed by us, it generally may take approximately 5–10 business days for the funds to appear, depending on the customer's bank, card issuer, or payment provider.

ELINE GLOBAL INC. does not control processing times imposed by financial institutions or payment providers.

14. Chargebacks and Payment Disputes

Customers are encouraged to contact ELINE GLOBAL INC. first if there is a problem with an order so that we have an opportunity to investigate and resolve the issue.

If a payment dispute or chargeback is initiated for an authorized order, ELINE GLOBAL INC. reserves the right to provide relevant documentation to the payment provider or financial institution, including order records, payment records, final proof approvals, production records, correspondence, shipping information, tracking information, and delivery confirmation.

15. Contact Us

For cancellations, refunds, product issues, or shipping claims, please contact:

ELINE GLOBAL INC.
3100 Horseless Carriage Dr, Bldg 3
Norco, CA 92860-3612
United States

Email: support@ai2sign.com

Please include your order number and sufficient information for us to identify and review your request.

Nothing in this policy is intended to limit any rights or remedies that cannot lawfully be waived under applicable law.