Privacy Policy

Last Updated: September 17, 2026 

ELINE GLOBAL INC. (“ELINE GLOBAL,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information when you visit our website, create or use a Business Account, request a quote, submit artwork, place an order, communicate with us, or otherwise interact with our products and services.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Company Information

ELINE GLOBAL INC.
3100 Horseless Carriage Dr, Bldg 3
Norco, CA 92860-3612
United States

Privacy Contact: support@ai2sign.com

2. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information.

Contact Information

• Name
• Business or organization name
• Email address
• Phone number
• Billing address
• Shipping address
• Other contact information you provide

Business Account Information

When you apply for or use a Business Account, we may collect information such as:

• Business name
• Business address
• Business type or industry
• Business website
• Contact person information
• Account login and account status information
• Assigned customer or pricing level
• Other information submitted as part of the Business Account application

Order and Transaction Information

We may collect information relating to your purchases and transactions, including:

• Products ordered
• Product configurations
• Quantities
• Order history
• Shipping information
• Pickup information
• Payment status
• Refund information
• Tracking and delivery information
• Customer service records

Payment Information

Payments may be processed through Shopify and enabled payment providers. Payment providers may collect payment card, bank, billing, authentication, or other financial information necessary to process the transaction.

We may receive transaction-related information such as payment status, transaction identifiers, payment method type, and related records without necessarily receiving or storing complete payment card credentials.

Artwork and Customization Information

For custom orders, we may collect:

• Logos
• Artwork
• Photographs
• Graphics
• Text
• Brand information
• Design instructions
• Proofs
• Proof revisions
• Proof approval records
• Other information necessary to manufacture the custom product

Communications

We may collect information contained in communications with us, including emails, customer service inquiries, quote requests, warranty claims, shipping claims, artwork discussions, and other correspondence.

Device and Online Activity Information

When you use our website, we and our service providers or technology partners may automatically collect certain information, such as:

• IP address
• Browser type
• Device type
• Operating system
• Approximate location derived from IP address
• Pages viewed
• Referring pages or websites
• Links or advertisements interacted with
• Date and time of visits
• Website interactions
• Shopping and checkout activity
• Cookie and similar technology identifiers

3. Sources of Personal Information

We may collect personal information:

• Directly from you;
• From your Business Account application;
• From orders and transactions;
• From communications with you;
• Automatically through our website and related technologies;
• From Shopify and payment providers;
• From shipping and logistics providers;
• From analytics and advertising providers; and
• From other service providers involved in operating our business.

4. How We Use Personal Information

We may use personal information for purposes including:

• Operating and maintaining our website;
• Creating and administering customer accounts;
• Reviewing Business Account applications;
• Assigning applicable customer or pricing levels;
• Preparing quotes;
• Processing orders and payments;
• Preparing and managing artwork proofs;
• Manufacturing customized products;
• Shipping orders and managing local pickup;
• Providing order and delivery updates;
• Providing customer support;
• Handling returns, refunds, claims, and warranties;
• Detecting and preventing fraud or misuse;
• Maintaining website security;
• Analyzing website performance and customer interactions;
• Improving our products, website, and services;
• Measuring advertising performance;
• Providing marketing communications where permitted;
• Maintaining business and transaction records;
• Enforcing our agreements and policies; and
• Complying with applicable legal obligations.

5. Shopify

Our online store is powered by Shopify.

Shopify may process personal information in connection with website operation, customer accounts, shopping carts, checkout, transactions, security, and other ecommerce functionality.

Shopify's handling of personal information is also governed by its applicable privacy practices and agreements.

6. Cookies and Similar Technologies

We and our service providers or technology partners may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used to:

• Operate essential website functionality;
• Remember account or website preferences;
• Maintain shopping cart and checkout functionality;
• Improve website security;
• Understand website traffic and usage;
• Measure website and advertising performance;
• Understand how visitors interact with our website; and
• Support advertising and marketing activities.

7. Analytics

We may use analytics technologies, including Google Analytics 4 (GA4), to understand how visitors use our website and to measure website performance.

Analytics providers may collect information about devices, browsers, website interactions, traffic sources, and other online activity.

8. Advertising Technologies

We may use advertising and measurement technologies provided by platforms such as Google, Meta/Facebook, and TikTok.

Depending on our configuration and your privacy choices, these technologies may help us:

• Measure advertising performance;
• Understand whether advertising results in website visits or purchases;
• Create advertising audiences;
• Limit or improve advertising relevance; and
• Measure customer interactions across advertising campaigns.

These providers may process information according to their own privacy policies and applicable agreements.

9. How We Disclose Personal Information

We may disclose personal information to categories of recipients including:

• Ecommerce and website service providers;
• Payment processors;
• Shipping carriers and logistics providers;
• Technology and hosting providers;
• Analytics providers;
• Advertising and marketing providers;
• Email and communications providers;
• Professional advisers where reasonably necessary;
• Government authorities or other parties when required by law; and
• Other providers reasonably necessary to operate our business and fulfill customer orders.

10. Sale or Sharing of Personal Information

We do not sell personal information for money in the ordinary meaning of the word “sell.”

However, certain uses of advertising cookies, pixels, or similar technologies may constitute “sharing” or another regulated disclosure of personal information for cross-context behavioral advertising under certain privacy laws.

Where and to the extent applicable law provides a right to opt out of such sale or sharing, we will provide an applicable method for exercising that right.

11. Privacy Choices

Depending on your location, applicable law, and our website configuration, you may have choices regarding non-essential cookies, analytics, advertising technologies, or the sale or sharing of personal information.

Where available, you may use our cookie settings or privacy choices interface to manage applicable preferences.

Some technologies that are strictly necessary to provide requested website, account, cart, checkout, security, or transaction functionality may not be subject to the same optional controls.

12. Global Privacy Control

Where and to the extent required by applicable law, we will process recognized browser-based opt-out preference signals, such as the Global Privacy Control (“GPC”), as an applicable request to opt out of sale or sharing for the browser or device through which the signal is received.

The effect of a browser-based signal may depend on the browser, device, account status, and technologies involved.

13. Marketing Email

We may send marketing or promotional email where permitted by applicable law.

Marketing emails will provide an available method to unsubscribe from future promotional email communications.

If you unsubscribe from marketing email, we may still send transactional or service-related messages reasonably necessary for your account or order, including messages regarding:

• Account administration;
• Orders and payments;
• Artwork proofs;
• Production;
• Shipping and delivery;
• Local pickup;
• Returns and refunds;
• Warranty matters; and
• Customer service.

14. SMS and Text Messages

If we offer SMS or text-message marketing, enrollment in promotional text messages will be optional.

Providing a telephone number for an order, shipping, customer service, or Business Account application does not by itself constitute consent to receive marketing text messages.

Where required, we will obtain the applicable consent before sending marketing text messages.

Consent to receive marketing text messages is not a condition of purchasing our products or services.

Message frequency may vary. Message and data rates may apply. Recipients may follow the opt-out instructions contained in applicable messages, including replying STOP where supported.

Transactional or service-related text messages may be treated differently from marketing messages under applicable law and according to the nature of the customer's interaction with us.

15. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to provide products and services, administer accounts, maintain transaction and production records, resolve disputes, prevent fraud, enforce agreements, and comply with applicable legal, accounting, tax, and recordkeeping requirements.

Retention periods may vary depending on the type of information and the purpose for which it is maintained.

16. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission, electronic storage system, or security measure can be guaranteed to be completely secure.

17. Children's Privacy

Our website and services are intended for business customers and adults who are legally able to enter into transactions.

We do not knowingly intend to collect personal information from children under 13 through our services.

If we learn that personal information from a child has been collected in a manner requiring deletion under applicable law, we will take appropriate steps to address the information.

18. California Privacy Rights

If and to the extent ELINE GLOBAL INC. is subject to the California Consumer Privacy Act (“CCPA”), as amended, California residents may have certain rights regarding their personal information, subject to applicable exceptions and limitations.

These rights may include:

• The right to know or access certain personal information;
• The right to request deletion of certain personal information;
• The right to request correction of inaccurate personal information;
• The right to opt out of the sale or sharing of personal information, where applicable;
• The right to limit certain uses or disclosures of sensitive personal information, where applicable; and
• The right not to receive unlawful discriminatory treatment for exercising applicable privacy rights.

19. Exercising Privacy Rights

To submit a privacy request, you may contact:

support@ai2sign.com

Please include sufficient information for us to understand and process your request.

Depending on the type of request and applicable law, we may need to verify your identity before completing the request.

We will use information provided for verification only as reasonably necessary to verify and process the request or as otherwise permitted by applicable law.

20. Authorized Agents

Where applicable law permits the use of an authorized agent, we may request reasonable documentation showing that the agent has authority to submit a request on your behalf.

We may also request direct verification or confirmation from you when permitted by applicable law.

21. Privacy Requests and Business Records

Certain information may need to be retained even after a deletion request, including information reasonably necessary to complete transactions, maintain required business records, detect fraud, resolve disputes, exercise or defend legal claims, comply with applicable law, or satisfy other permitted purposes.

22. Third-Party Websites and Services

Our website may contain links to or integrate with third-party websites, applications, payment services, social media platforms, or other services.

Their privacy practices are governed by their own policies and are not controlled solely by this Privacy Policy.

23. Business Transfers

Personal information may be disclosed or transferred as part of a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to applicable law.

24. Legal and Safety Disclosures

We may disclose personal information when reasonably necessary to comply with applicable law, legal process, court orders, regulatory requirements, or lawful government requests.

We may also disclose information when reasonably necessary to protect our rights, investigate fraud, enforce agreements, protect the security of our services, or protect the rights or safety of customers or others, subject to applicable law.

25. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, privacy practices, or applicable requirements.

When we update this Privacy Policy, we will revise the “Last Updated” date shown above.

26. Contact Us

For privacy questions or requests, contact:

ELINE GLOBAL INC.
3100 Horseless Carriage Dr, Bldg 3
Norco, CA 92860-3612
United States

Email: support@ai2sign.com