Custom Products & Artwork Approval Policy

Last Updated: September 17, 2026

This Custom Products & Artwork Approval Policy applies to custom products ordered from ELINE GLOBAL INC. (“ELINE GLOBAL,” “we,” “us,” or “our”). Because our products are produced according to customer specifications, customer approval of the final proof is an important part of every custom order.

1. Custom Products

Most products offered by ELINE GLOBAL INC. are made or printed according to customer specifications. Customization may include, without limitation:

Logos and trademarks
Artwork and graphics
Text and contact information
Colors
Product sizes
Artwork placement
Other customer-requested design elements

Because these products are produced specifically for each customer, special proof approval, cancellation, return, and production rules apply.

2. Custom Order Process

The typical custom order process is:

The customer selects products and submits the required order information.
Applicable shipping charges are determined and included in the order total.
The customer pays 100% of the order total.
The customer submits the applicable logo, artwork, text, or other customization information.
ELINE GLOBAL INC. prepares or reviews a digital proof.
The customer reviews the proof and requests changes if necessary.
The customer provides written approval of the final proof.
The order enters production.

3. Production Does Not Begin Until Final Proof Approval

Payment alone does not authorize production of a custom product.

ELINE GLOBAL INC. will not begin custom production until the customer has provided written approval of the final proof.

Production time begins after final proof approval and does not include time spent preparing proofs, making requested revisions, communicating with the customer, or waiting for customer approval.

4. Proof Revisions

Before final proof approval, customers may request revisions to the proof. We currently do not impose a fixed limit on the number of reasonable proof revisions before final approval.

Basic design assistance related to an order, including basic layout, logo placement, and preparation of the order proof, is included without a separate design fee.

5. Customer Responsibility to Review the Proof

The customer is responsible for carefully reviewing the entire final proof before approving it.

The customer should verify all applicable details, including:

Logo and artwork
Spelling
Names and business information
Phone numbers
Website addresses
Dates
Product size and dimensions
Order quantity
Requested colors
Artwork orientation and placement
Other custom specifications shown in the proof

Customers should not approve a proof until they are satisfied that the information shown is correct.

6. Effect of Final Proof Approval

By approving the final proof, the customer confirms that the customer has reviewed and accepted the design and customization information shown in the proof.

Once final proof approval is received:

The order is authorized for production.
The approved design cannot be modified.
The order cannot be cancelled.
Customer-supplied errors shown in the approved proof are considered accepted by the customer.

Customers should therefore carefully review the proof before providing final approval.

7. Written Approval

Final proof approval must be provided in a form that can reasonably document the customer's approval.

Written approval may include approval submitted through our website, email, customer account, electronic approval system, or another electronic communication method accepted by ELINE GLOBAL INC.

8. Cancellation Before Proof Approval

A customer may cancel a custom order before final proof approval.

If the order is cancelled before the customer approves the final proof, the customer is eligible for a full refund of amounts paid for the cancelled order.

9. No Cancellation After Final Proof Approval

Once the customer approves the final proof, the order becomes final and cannot be cancelled.

This restriction applies because materials, production scheduling, printing, and other custom manufacturing activities may begin based on the customer's approval.

10. Customer-Supplied Errors

ELINE GLOBAL INC. is not responsible for errors that originate from information supplied by the customer and that are visible in the final proof approved by the customer.

Examples may include:

Misspelled words
Incorrect phone numbers
Incorrect website addresses
Incorrect names or dates
Incorrect customer-requested dimensions
Incorrect artwork supplied by the customer
Other customer-provided information approved in the final proof

Such errors are not considered production errors and do not qualify for a free remake or refund.

11. Artwork Quality and Resolution

Customers are responsible for providing artwork that is suitable for the requested production process.

Whenever reasonably identifiable during the proofing process, ELINE GLOBAL INC. may notify the customer if submitted artwork appears to have issues such as:

Low resolution
Pixelation
Blurriness
Poor image quality
Missing elements
Other obvious reproduction limitations

If a customer is informed of an artwork quality issue and nevertheless approves the final proof for production, reproduction issues resulting from that customer-supplied artwork are not considered manufacturing defects.

12. Color Representation

Digital proofs are displayed electronically and should not be treated as an exact physical color match.

Colors may appear differently between computer monitors, mobile devices, printed materials, and different production materials.

Factors that may affect color appearance include:

Screen calibration and brightness
RGB and CMYK color conversion
Printing technology
Ink characteristics
Fabric or substrate characteristics
Lighting conditions
Reasonable production variation

Reasonable color variations are not considered manufacturing defects and do not qualify for a refund or free remake.

This provision does not excuse a material production error that causes the finished product to substantially differ from the approved proof or agreed production specifications.

13. Customer Rights to Submitted Artwork

By submitting any logo, artwork, photograph, graphic, text, trademark, design, or other content to ELINE GLOBAL INC., the customer represents that the customer:

Owns the submitted content; or
Has obtained all rights, licenses, permissions, or authorizations necessary to use the content for the requested order.

The customer authorizes ELINE GLOBAL INC. to use, reproduce, modify, format, resize, convert, and otherwise process the submitted content to the extent reasonably necessary to prepare proofs and manufacture the customer's order.

14. Copyright, Trademark, and Third-Party Rights

Customers may not submit content for production that unlawfully infringes the copyright, trademark, publicity, privacy, or other rights of another person or organization.

The customer is responsible for obtaining any permissions or licenses required for customer-submitted content.

To the extent permitted by applicable law, the customer is responsible for claims arising from the customer's unauthorized submission or use of third-party intellectual property.

15. Right to Refuse Artwork or Orders

ELINE GLOBAL INC. reserves the right to refuse, suspend, or cancel a customization request when we reasonably believe that submitted content:

May violate applicable law;
May infringe third-party intellectual property or other rights;
Cannot reasonably be produced using our available production methods; or
Otherwise cannot lawfully or reasonably be fulfilled.

If an order is refused before production because of submitted artwork, we will address any applicable refund according to the circumstances and our other applicable policies.

16. Production Errors

If ELINE GLOBAL INC. produces a product that materially differs from the customer-approved final proof due to our production error, the customer must report the issue within 7 days after carrier tracking shows the order as delivered.

After the production error is confirmed, the customer may choose:

A free remake and replacement of the affected product; or
A refund for the affected product.

We may request photographs, video, order information, or other reasonable documentation needed to evaluate the claim.

17. Marketing and Portfolio Use

Unless the customer requests confidentiality, ELINE GLOBAL INC. may photograph or display finished products and representative images of completed work for reasonable portfolio and promotional purposes, including on our website, social media accounts, sales materials, and marketing materials.

This permission does not transfer ownership of the customer's trademarks or other intellectual property to ELINE GLOBAL INC.

Customers who do not want their custom product or design displayed publicly may contact us at sales@ai2sign.com and request confidentiality.

18. Editable Design Files

Upon request after completion of an order, ELINE GLOBAL INC. may provide available editable design files created specifically for that customer's order at no additional charge.

The availability and format of editable files may depend on the design, production process, software, and files actually created for the order.

This provision does not require ELINE GLOBAL INC. to provide proprietary software, licensed third-party assets, fonts, internal production systems, templates, tools, or other materials that we do not have the right to transfer.

19. Proof Approval Delays

If a customer does not respond within 7 days after a proof is sent, the order may be placed on hold.

If the customer does not respond within 30 days after the proof is sent, ELINE GLOBAL INC. may cancel the order and refund amounts paid for the cancelled order to the original payment method.

20. Contact Us

Questions regarding artwork, proofs, custom orders, or production should be sent to:

ELINE GLOBAL INC.
3100 Horseless Carriage Dr, Bldg 3
Norco, CA 92860-3612
United States

Email: sales@ai2sign.com

Please include your order number when contacting us regarding an existing custom order.